The Hosted PBX
The first thing you will notice is that there is only one phone system, and it is located in a secure, purpose built, data centre. There are no local phone lines; instead each site connects to the Hosted PBX via the internet.
Users communicate with each other via a managed network (controlled by the centralised phone system) and the phone system is also integrated into the public phone network by default, to enable normal phone calls.
Any site, anywhere in the world, can connect to the Hosted PBX, enabling all staff to communicate with each other as if they were in the same building. Even home workers can connect and share the same features and benefits.
Expected Shelf Life
With our Hosted VoIP service, you simply rent the amount of user extensions you require, from one centralised system. This is essentially one enormous phone system that provides service for several hundred thousand users. There are regular software upgrades, performed outside normal working hours to minimise down time, so you will always be using the most up to date communication system. You don’t need to keep investing in boxes on the wall that go out of date, or pay for costly maintenance agreements that require onsite engineers.
There is no maintenance contract. All system maintenance and software updates are performed centrally, at no further cost. Handsets and broadband routers come with 12 months warranty.
All phone numbers and DDI ranges are registered within the Hosted VoIP network. The numbers are not tied to physical phone lines and are essentially ‘virtual’. You can pick and choose multiple UK numbers from a vast range and then assign them to your Hosted VoIP account, and program them to point to any location within your network. For example, you could have four offices around Herts, Beds and Bucks that each has their own local number. At the click of a mouse you could divert some or all calls from one site to another, or move one site to any other location in the UK (or world) and still use those numbers.
If you wish to move premises, all you do is take your handsets and gateway etc to your new location, plug them back in and they are up and running in seconds. There is nothing screwed onto the wall and no need for an engineer. All you are doing is connecting to the Hosted PBX from another location, all your personal settings and profile are held off site and accessed from whatever destination you choose.
New Office or Branch
You decide how many new users are required at the new office and we send out that amount of handsets, they arrive at the new site pre-configured, you plug them in, they connect with the Hosted PBX and spring to life. They are now part of your telephone network under the same numbering plan, features and functionality.
You have probably figured this out by now, any Home Worker is connected to the Hosted PBX in the exact same way as office users. Single location users only require a handset (incl power supply) and an internet connection; there is no need for a VoIP gateway. Calls can be made to a home worker the same way as making an internal office call, customers calling in are unable to distinguish home or office user, and they have all the same functionality as any other company user including Company Directory, Voicemail, Conferencing etc